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Shannon
Lear Martin, President and CEO, is responsible for managing
the overall operation of the company, including the definition
and direction of TrainUtopia's technological vision and strategic
business goals.
Shannon
has significant technology experience and management skills,
having developed them as the manager of
customer service for both the MacOS and PC divisions of Power
Computing Corporation. In her capacity as manager, Shannon
coordinated a full call center and was responsible
for all aspects
of training
for the department, including computer and soft skills. As
a core member of Power's staff, she was involved in evaluating
and restructuring internal business processes designed to improve
customer satisfaction and quality assurance.
In her most recent position as Training & Development
Liaison at 3M Company, Shannon was responsible for all IT training
needs
for two divisions located in Austin, Texas. In addition to classroom
training, Shannon also developed training materials and technical
documentation for internally written software applications. Shannon
earned a B.A. in International Studies from Trinity University
in San Antonio, Texas.
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